GUARANTEED DEPOSITS

You can be assured that when you place a deposit it's secured for your future trip. Your deposit will never expire and can be applied towards any of our adventures. If your travel plans change simply let us know and we can change your dates

• Please inform us of any changes at least 14 days in advance. In the event that your trip changes due to last minute events such as flight changes please notify us as soon as possible so we can do our best to assist you.
• Guests are responsible for any increases in price between the time they originally booked and the new trekking date.
• If you don't contact us and you don't show up for your trip your deposit is not refundable.

CANCELLATIONS

We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. All booking deposits are 100% refundable for 30 days from the time of booking. No refunds on deposits will be given after 30 days. We book all hotels and tours in advance so are unable to give refunds. Our general advice is that if you need to change plans please alert us as quickly as possible.

We will allow you to reschedule your climb multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new climb date.

It is possible that a climb or safari may be cancelled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens we will work with you to reschedule your trip date at no extra cost. Our normal refund policy on deposits still applies in this situation. If you have any concerns we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation.

Note: Only the deposit portion of payments is nonrefundable. Any additional payments may be refundable depending on the specific package.

EARLY TERMINATION OF A CLIMB OR SAFARI

If you are booking a tented camp or lodge safari we require 50% of the payment at the time of booking in order to confirm your accommodation bookings. If you decide to cancel this is not refundable. Changes in dates might be possible but additional fees will apply. If you need to change your dates we will work with you to minimize potential fees. Please give as much advance notice as possible.

EXCLUSIONS

Whats included and whats not included is detailed individually on every package. However the following are excluded from all of our treks.

• International Flights
• Entry Visas
• Travel Insurance
• Drinks and other items of personal nature
• Customary gratuities for guides & porters
• Unforeseen cost due to flight cancellation, weather conditions etc
• All costs not outlined under "What's Included"

PAYMENTS

We require a deposit on all treks before you arrive and the remaining balance will be paid at the Proceeding Adventures office in Moshi at the time of your arrival. You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 5% fee.

If you decide to pay the balance before you arrive please note that we charge a 5% fee on credit card payments and a $50 fee for wire payments. Please make any additional advance payments at least 14 days before arrival. Note that, we charge a 7% fee on all payments received less than 14 days before arrival.

To avoid fees its best to make a cash payment when you arrive in Tanzania. If you pay with a credit card in Tanzania we are required to charge a fee of 7% to cover local taxes and transaction fees. Cash payments should be in US dollars, Pounds or Euros and notes should be newer than 2010 and in good condition without tears or rips. Older notes are difficult to exchange in Tanzania. Tips for guides and porters should be paid in Tanzania shillings or in US dollars.

CURRENCY

All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates.

PASSPORTS AND VISAS (TANZANIA AND KENYA)

If you are entering Kenya the visa fee is $50 for a single entry 90 day Visa. Note that you must have a blank page on your passport. While it's a single entry visa it can be used to enter Tanzania and return without additional fees although you will still need to get a Tanzania Visa. The fee is $50 for most foreign nationals and is $100 for US citizens. You will need to pay for both these Visas in USD, Euros or Pound Sterling. We can assist you in exchanging currency locally if needed.

RESCUE SERVICES ON KILIMANJARO

Your park entrance fee includes cost of rescue off the mountain which will be organized by the Tanzanian National Park Service in conjunction with our team.

HAVE A PROBLEM?

We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!